Privacy policy

This privacy policy gives you details of how we collect and process your personal data through your use of our website This includes any information you may provide when making an enquiry, using a service, signing up to our newsletter or taking part in a competition.

Our contact details

Twelve Communications trades under ‘Twelve Communications Ltd’.
Name of Data Protection officer: Caroline Kyriazis

It’s important that the information we hold about you is accurate and up to date. Please let us know at any time your personal information changes by emailing us at

What data do we collect?

We may collect and process certain types of personal data about you as follows:

  • Identity data may include your first name and last name.

  • Contact data may include your billing address, email address and telephone number.

  • Transaction data may include details about payments.

  • Technical data may include internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.

  • Usage data may include information about how you use our website.

  • Marketing data may include preferences for receiving communications from us.

How we use your data

We will only use your personal data when legally permitted. Uses can include, but not limited to:

  • To register you as a new customer, through a contract agreement.

  • To process and deliver a service.

  • To send you marketing communications about our services.

Third parties

Our website is hosted on Squarespace. Squarespace privacy policy. It uses Google Analytics to help us learn about who visits our site and what pages are being looked at.

We use MailChimp to broadcast news and update emails to our subscribers. MailChimp privacy policy.

We use social media channels for communicating and marketing Twelve Communications. This includes, but is not limited to, Instagram, Twitter and Facebook. We may deliver advertising through these channels to you, to help develop and grow the Twelve Communications business.

Our website may include links to third-party websites. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

Changes to the policy

We may update this privacy policy from time to time, so please review the latest version here. If Twelve Communications merges with another business, your information including your contact preferences may be transferred to the new owners.


If you would like to access, correct, amend or delete any personal information we have about you, please contact